PTZControl Suite Help

For any help with PTZControl or PTZControlView, email us at, or go to the support page and create a ticket.

If you are unable to connect to your camera through the app, make sure you entered the correct IP address and port information. If this information is correct, make sure you are connected to the same network as your camera or have correctly set up port forwarding if you are not on the same network. Finally, try killing the app and relaunching it. If you are still having trouble, email and we’ll be happy to help.

Tap the plus icon in the top right.

The app works with any SONY VISCA capable camera, and was tested using a PTZOptics camera.

You’ll need to contact Apple directly to manage refunds. 

You can find this in your router’s settings. Contact your camera’s manufacturer to get more information.

It should be on your camera’s webpage. On PTZOptics cameras (which we used to test the app) it is the field titled “PTZ Port:” and is 5678 by default.

You can find this in the camera’s settings. This is how the app gets the live feed from your camera. 

Contact ASAP.

Well, then we’d appreciate a positive review 😀.