The App is not working for me, what should I do?
Make sure location access for the app is set to always.
Go to Settings, Scroll down (or search for) WearYourMask, and set “Location” to always. Also, make sure that “Background App Refresh” is enabled. The app needs your location to know when you leave home, however your location is never sent outside the app.
Make sure notifications are enabled
Notifications are how the app notifies you!
Make sure the app is running in the background (might help).
If you are not getting notified by the app, try keeping the app running in the background. The app sends a notification every morning to remind you to leave it running. The app is capable of sending notifications while it is not running, but you’ll need to start it again when your device restarts.
Make sure your device is not in low power mode.
Your device may block WearYourMask when your device is in low power mode to conserve energy. Make sure your device is not in low power mode.
Sign in to Game Center to Access LeaderBoard
If the leaderboard does not work, sign in to Game Center in iOS Settings.
I see a blue bar at the top of my screen
Go to the App Privacy Settings and set Location to Always.
Not Working, contact support.
If the app is not working, contact firstname.lastname@example.org. For a quicker response, contact the developer of the app at Rayaan.Siddiqui@xalting.com.
What sort of data does the app collect?
If you opt to use Game Center, WYM only collects your GC username and the number of mask points you have. No other data is collected, including your location. Even the advertisements shown in the App are not tracked.
If you have any questions about the app’s privacy, contact email@example.com.